{"id":321,"date":"2017-03-06T07:01:57","date_gmt":"2017-03-06T07:01:57","guid":{"rendered":"http:\/\/localhost\/sigmify\/resources\/\/?page_id=321"},"modified":"2019-08-14T08:40:58","modified_gmt":"2019-08-14T08:40:58","slug":"case-study","status":"publish","type":"page","link":"https:\/\/sigmify.com\/resources\/case-study\/","title":{"rendered":"Case Study on Incident Management for DCIM Software"},"content":{"rendered":"
\n

 
\nThe Case<\/strong><\/p>\n

This case shows how Sigmify\u00ae integrates with GFS Crane\u00ae an enterprise class ERP for Data Centers (Data\u00a0Center Infrastructure Management – DCIM software).The deployment platform is Sigmify.<\/p>\n

 <\/p>\n

\"\"<\/p>\n

The Need<\/strong><\/p>\n

Business Processes that are not part of the core DCIM\u00a0functionality needed to be automated using a BPM platform.\u00a0After careful evaluation GFS Crane\u00ae settled on using Sigmify\u00ae to\u00a0address its Business Process Automation needs especially\u00a0because of the unique collaboration capabilties of Sigmify\u00ae.<\/p>\n

\"\"<\/strong><\/p>\n

 <\/p>\n

An alert in GFS Crane\u00ae triggers an incident in the Incident\u00a0Management process in Sigmify\u00ae. The triggered incident goes\u00a0through following steps in the incident management process life\u00a0cycle \u2013<\/p>\n

\u2022 Recording
\n\u2022 Classification
\n\u2022 Investigation and Diagnosis
\n\u2022 Resolution and Recovery<\/p>\n

How does Sigmify work?<\/strong><\/p>\n

The collaborative Sigmify Stream\u00ae provides the platform to integrate transactions from GFS Crane\u00ae\u00a0DCIM with Incident Management transactions. The features of Sigmify\u00ae that make it a powerful\u00a0platform for Collaboration are described below.<\/p>\n

Dashboard<\/strong><\/p>\n

Each Sigmify user has their own personalized dashboard where they can perform their daily tasks and\u00a0view reports. Dashboard has 4 components: Sigmify\u00ae Transactions, Sigmify Stream\u00ae, Sigmify\u00ae Reports\u00a0and My Sigmify\u00ae.\"\"<\/p>\n

 <\/p>\n

Sigmify\u00ae Transactions<\/strong><\/p>\n

This section presents action items that the user can initiate e.g. starting a Sigmify\u00ae\u00a0Conversation or a Trouble Ticket or an Incident \u2013 depending on their role and authorizations\u00a0in their organization. Sigmify\u00ae Transactions provides integrated access to transactions across\u00a0all enterprise applications that are integrated with Sigmify.<\/p>\n

\"\"<\/p>\n

 <\/p>\n

Sigmify Stream\u00ae<\/strong><\/p>\n

Sigmify Stream\u00ae provides the one single\u00a0interface that provides a common point of\u00a0access to all transactions across all\u00a0applications. It is an aggregation of
\ntransactions and it appears on the\u00a0dashboard. In the case of DCIM, this allows\u00a0the incident to be tracked in the Stream. Sigmify\u00ae\u2019s collaboration framework allows users to work together, comment and annotate transactions.\"\"<\/p>\n

Sigmify Conversations\u00ae<\/strong><\/p>\n

In addition to integrating transactions\u00a0from various processes into Sigmify\u00a0Stream\u00ae, Sigmify\u00ae users can initiate\u00a0discussions that will show up in the\u00a0Stream\u00ae and carry on Conversations\u00ae\u00a0on an easy to use contemporary\u00a0Stream\u00ae interface. These\u00a0Conversations\u00ae can be carried on with\u00a0people within the company as well as with people outside the company \u2013 in different domains. This\u00a0expands the horizons of collaboration and improves the quality of conversations and work. These
\nconversations coupled with the My Sigmify\u00ae capability to save topics and searches makes these\u00a0Conversations\u00ae a living \u2018wiki\u2019 on the topic in question.<\/p>\n

My Sigmify\u00ae<\/strong><\/p>\n

Another great feature of Sigmify\u00ae is the ability it provides to users to \u2018customize\u2019 their own views of the\u00a0Stream\u00ae. Users can search the Stream\u00ae, define searches, save them, share them. This extensive search\u00a0feature makes it possible to do things like perform a category wise search of Incidents like all Critical
\nincidents, incidents under IT Classification, incidents within a date range. These searches can be saved\u00a0and shared with other users. Over time, this builds a user\u2019s customized Sigmify\u00ae platform.\"\"<\/p>\n

 <\/p>\n

Sigmify\u00ae Reports<\/strong><\/p>\n

In addition to saved queries on My Sigmify\u00ae users can also have access to reports from the Enterprise\u00a0applications, or process automated on the BPM platform of Sigmify. In this case, reports like Incident\u00a0List, SLA List, Exception Report were integrated with Sigmify\u00ae Dashboard.<\/p>\n

How did using Sigmify\u00ae help?<\/strong><\/p>\n

Using Sigmify\u00ae increased the value and utility the Enterprise class DCIM. It improved the quality of\u00a0collaboration. It became very easy for people to share information, documents, screenshots, links and\u00a0other material, as it was required in the context of different transactions and conversations. The\u00a0contemporary chat type interfaces made it intuitive and easy to use.<\/p>\n

The biggest silent benefit was that fragmented communications became unified. Before Sigmify\u00ae,\u00a0various interactions around an issue were through emails, chat, applications, texts\u2026 now they became\u00a0unified through Sigmify Stream\u00ae, improving the quality of response and turnaround times.<\/p>\n

There is no training required. It is very easy to try before committing to use.<\/p>\n

All the users just went to www.sigmify.com and on-boarded. It is very easy to onboard. Everybody onboarded\u00a0in 3 steps \u2013 after verifying their emails. They were able to get start participating in the stream\u00a0of transactions in 3 short screens \u2013 about 5 clicks.<\/p>\n

Another benefit is the low cost \u2013 no set up costs, no infrastructure to build or maintain. You pay as you\u00a0go.<\/p>\n

Data Center Infrastructure Management Software<\/strong><\/p>\n

GFS Crane\u00ae (www.greenfieldsoft.com) provides a data center operator the ability to monitor all the\u00a0equipment whether computing units such as servers, networking units such as switches routers, power\u00a0equipment such as PDU, generators, UPS and other electro-mechanical equipment needed for cooling. It
\nalso allows the operator to do capacity planning for assets so that space and optimal power can be\u00a0allocated for new assets keeping the overall goals of PUE and space optimization in mind.<\/p>\n

Once the systems are provisioned and the billing is started for the customer, the assets must be\u00a0monitored for the following:<\/p>\n

\u2022 Monitor customers\u2019 SLA and report any deviation in ticketing (for incident reporting) and\u00a0billing system (should there be invocation of penalty clause)
\n\u2022 Raise tickets in the ticketing system for critical alerts
\n\u2022 Invoke change management procedure for changes in assets through DCIM<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  The Case This case shows how Sigmify\u00ae integrates with GFS Crane\u00ae an enterprise class ERP for Data Centers (Data\u00a0Center Infrastructure Management – DCIM software).The deployment platform is Sigmify.   The Need Business Processes that are not part of the core DCIM\u00a0functionality needed to be automated using a BPM platform.\u00a0After careful evaluation GFS Crane\u00ae settled […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-321","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/pages\/321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/comments?post=321"}],"version-history":[{"count":3,"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/pages\/321\/revisions"}],"predecessor-version":[{"id":5974,"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/pages\/321\/revisions\/5974"}],"wp:attachment":[{"href":"https:\/\/sigmify.com\/resources\/wp-json\/wp\/v2\/media?parent=321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}